Refund Policy
1. Eligibility for Refunds:
- Refunds will be considered under the following circumstances:
- If the dubbed video is not delivered within the agreed timeframe and no satisfactory explanation is provided.
- If there is a significant quality issue with the dubbing that goes against the initial agreement and cannot be resolved.
- Refunds will be considered under the following circumstances:
2. Refund Request Process:
- To request a refund, customers must contact us within 3 working days of receiving their dubbed video, providing a detailed explanation of the issue. The request can be sent to our customer support email.
3. Review and Approval:
- Refund requests will be reviewed within 5 business days. If approved, refunds will be processed within 10 business days via the original payment method.
4. Partial Refunds:
- In some cases, partial refunds may be offered if only a portion of the service does not meet the agreed-upon standards.
